Changelog

Release history for GoPimi. Updated with each release.

v26.8.8

August 8, 2026

Infrastructure — GoPimi's email pipeline now runs on Amazon SES for both inbound and outbound mail, replacing Mailgun ahead of its retirement. The migration was done per-domain with a dual-delivery window and cross-provider deduplication, so no mail was lost and no tickets were duplicated during the switch
New — per-domain provider routing: each custom domain migrates independently through a guided flow (create identity → publish DNS → verify → activate), with one-click rollback while the old provider's DNS is still in place
New — bounce and complaint handling: hard bounces and spam complaints automatically suppress the recipient address and count against the sending domain's reputation stats, visible per domain
Reliability — inbound mail that fails processing lands in a monitored dead-letter queue instead of disappearing; raw emails are retained for 60 days and can be reprocessed with ses:reprocess
Deliverability — outbound mail is DKIM-signed per domain with a custom MAIL FROM (bounce subdomain), improving alignment and inbox placement

v26.5.18

May 18, 2026

New — Contact Lists: workspace-scoped many-to-many groupings of contacts (name + optional description), accessible from a new Lists tab inside Contacts. Detail page at /dashboard/{slug}/contacts/lists/{id} with member table, bulk-remove, and a contact picker. Owner-only mutations, no plan quota. Manual membership only — smart lists, CSV import, and per-list colors are deferred
New — contact_list condition for inbound email automations: route a rule based on whether the sender is in or not_in a given list. Sender list memberships are pre-resolved once per rule run, so the check is O(1) per evaluation
UX — every contact's detail page now shows a Contact Lists panel in the left column alongside identity, so you can see and edit list membership without leaving the contact
API — deleting a list returns 409 Conflict when it's referenced by any automation rule, so a removal can't silently break a live workflow

v26.4.27

April 27, 2026

Fix — long unbreakable URLs in HTML emails (HubSpot, Mailchimp, and similar tracking links) no longer push the message body wider than the column. Content now wraps inside the message container, with horizontal scroll as a fallback for hard-coded wide tables and oversized images
Fix — collapsed message preview rows no longer leak raw CSS from <style> blocks. Outlook's VML style rules were bleeding into the preview text and showing as garbled snippets in inbox lists
Reliability — inbound email creation is wrapped in a database transaction. If a message insert fails mid-pipeline, the parent ticket or conversation rolls back instead of leaving an orphan record (closes the long-tail edge case from the EFF newsletter incident)
Admin — Email Files preview in Filament now shows the full set of RFC 5322 headers parsed from Mailgun, including DKIM-Signature, Received, Authentication-Results, and X-* headers — useful when debugging delivery and threading

v26.4.23

April 23, 2026

New — inbound email automations: trigger-action rules that fire on new tickets and conversations. Match on sender, subject, or body; actions tag, assign an agent, or auto-reply. Per-recipient 60-minute cooldown, priority ordering with stop-on-match, dry-run test endpoint. Full guide at /docs/guides/automations/
New — head-to-head comparison pages: GoPimi vs Zendesk, GoPimi vs Freshdesk, and GoPimi vs Help Scout. Factual pricing, API, webhook, and workflow side-by-side with sources cited from each vendor's public pricing and developer pages
Site — footer restructure: flat comparison URLs (no /compare/ prefix), new Compare column, Privacy Policy and Terms moved to the copyright line, Changelog moved to the Product column, Privacy renamed to Privacy Policy at /privacy-policy/
Fix — cross-workspace inbound emails are no longer dropped. If a user whose email is registered in one workspace emails a support address at another workspace, their message now creates a ticket or conversation as expected (echo-loop check is scoped to the recipient's own workspace)
Fix — automation send_response auto-replies now actually deliver. Previously the outbound job's sender gate rejected them and replies shipped without a sending email address
Fix — conversation auto-reply messages show the correct sender address in the UI (was displaying "Unknown")
Fix — the email:reprocess command now handles cross-workspace senders correctly, matching the inbound pipeline fix

v26.4.13

April 13, 2026

Auth redesign — single centered-card layout across login, register, forgot/reset password, and verify email, with a shared auth shell
Landing page and auth top bar now show the GoPimi logo mark; header chrome removed
Password visibility toggle on signup; proper labels on every auth field
"Forgot password?" moved inline with the Password label for tighter layout
Terms & Privacy Policy consent line on signup and invitation accept
Fix — invalid login credentials render an inline error without reloading the page
Copy — "Login" renamed to "Log in" across the app; titles now read "Sign in to GoPimi" / "Sign up for GoPimi"

v26.4.12

April 12, 2026

Dashboard is feature-toggle aware — stat cards, recent lists, and activity feed only render for enabled workflows
Personal inbox gets its own stats — Unread Emails and Open Emails cards
Stat cards moved into a horizontal scroller with header-anchored prev/next buttons (hidden when content fits)
Recent lists collapsed into a single pill-tabbed carousel — Inbox, Shared Inbox, My Recent Tickets (only enabled features appear)
Agent Workload hidden when only personal inbox is enabled; Recent Activity max-height matched for balanced columns
Fix — sidebar unread polling now respects the Live Updates preference

v26.4.9

April 9, 2026

Trial paywall — new users get the Member plan and complete a Paddle 14-day trial checkout before creating a workspace
New plan selection page; workspace creation removed from the registration form
Email verification is sent automatically on registration
Dedicated personal inbox API routes — cleaner separation from shared inbox endpoints
email:reprocess command and Filament "Reprocess" button for re-running the pipeline on processed emails after bug fixes
Processed emails stored in year/month folders with subject slug in filename; unrecognized recipients moved to a mailgun-skipped folder instead of crashing
Shadow DOM email rendering — newsletters' style blocks render correctly without leaking CSS into the app
Disabled compose/reply with tooltip when no active inbox email is configured
Admin email alerts for new registrations and subscription events
Gmail-style list UX — larger checkbox click area, selected row highlight, responsive contact column width
Fix — forwarded emails no longer strip CC participants
Fix — sender display names with quotes are cleaned ("Cloudflare" → Cloudflare)
Fix — handle missing email body gracefully
Read/unread state on trash pages, sidebar visibility fixes, verification redirect loop fix

v26.4.7

April 7, 2026

Draft messages for tickets, shared inbox, and personal inbox — auto-save on blur with debounce
Server-side draft storage — start a reply on one device, finish it on another via API
Draft indicators — red "Draft" label on ticket and conversation list rows
One draft per user per conversation/ticket — upsert model, sending auto-converts draft
Collapsible quoted text — Gmail-style "..." button to show/hide quoted reply text in composer
Discard button — trash icon replaces Cancel, deletes draft and closes reply form
Full draft CRUD via REST API (GET/PUT/DELETE) for both tickets and conversations
Use Cases section — dedicated pages for SaaS Teams, Dev Agencies, and Solo Developers
Fixed canned responses dropdown on ticket and inbox detail pages

v26.4.2

April 2, 2026

Workspace feature toggles — owners can enable/disable Tickets, Shared Inbox, and Personal Inbox per workspace
Feature toggle middleware gates all feature-specific API routes (returns 403 when disabled)
Dashboard and sidebar conditionally render based on feature toggles
Inbound emails still process when a feature is disabled (prevents data loss)
Settings pages restructured under /settings/ — General, Emails, Domains, SLA, Webhooks, Notifications
Emails settings page with edit modal (purpose, user, sender name, can-send)
UX polish — consistent button colors, stat card contrast, breadcrumb alignment, toast animations

v26.4.1

April 1, 2026

Personal inbox — private conversations owned by individual users, separate from shared inbox
Workspace emails can be assigned to users for personal inbox routing
Auto-assignment: personal conversations automatically assign the email owner as agent
Targeted notifications: personal inbox notifies only the owner, shared inbox notifies all members
Dark/light mode toggle on the website

v26.3.26

March 26, 2026

Conversation preview column — lightweight list responses with denormalized preview text
Inbox list header with Gmail-style inline bulk actions and select-all
Canned response template variables (9 variables for contact/ticket/conversation/agent/workspace)
Webhooks management page under workspace settings
Conversation activities — immutable activity log with timeline integration
Conversation tags — workspace-scoped tags via pivot table
Read/unread state — auto-mark on view, unread counts on sidebar, bold text for unread rows

v26.3.19

March 19, 2026

Conversation contacts — contact selector in inbox detail, shared ContactCard component
Contact custom fields — 7 types with workspace-scoped definitions, inline editing
Member invitation system — token-based invite/accept/decline with auto email verification
Onboarding flow — optional workspace on registration, Getting Started checklist
Subscription billing — Paddle Billing v2 with 4 plan tiers

v26.3.9

March 9, 2026

Domain ownership verification — DNS TXT record verification before custom domain activation
Email notifications — 5 types with per-workspace preferences, HMAC unsubscribe
Email system redesign — 3-mode add email, DKIM-focused send verification, Cloudflare DoH
Resource quotas — plan-based limits with per-workspace overrides
SLA policies — configurable deadlines, breach detection, scheduled checks

v26.2.25

February 25, 2026

Shared inbox (conversations) — compose, list, detail with email pipeline integration
Bulk actions — multi-select with assign/unassign/close/reopen/spam/trash on all list pages
Spam handling — Mailgun headers, blocked senders, mark/unmark spam
Trash/restore/force-delete for tickets and conversations
Personal access token management