Getting Started

Go from sign-up to your first ticket in under 5 minutes.

1. Create Your Account

Sign up at app.gopimi.com/register with your email address. You'll receive a verification email — click the link to activate your account.

During registration, you can optionally create your first workspace right away by providing a workspace name.

2. Create a Workspace

Workspaces are isolated environments for managing tickets, contacts, and conversations. Each workspace has its own email addresses, tags, and team members.

If you didn't create one during registration, go to Dashboard → Create Workspace and give it a name. GoPimi generates a unique URL slug automatically.

3. Add an Email Address

Navigate to Emails in your workspace sidebar. You have two options:

Platform Email (Quickest)

GoPimi provides a ready-to-use email address on the gopimi.com domain. Add one and you can start receiving tickets immediately — no DNS configuration needed.

Custom Domain Email

Use your own domain (e.g., [email protected]). This requires:

1. Adding a domain in the Domains tab and verifying ownership via DNS TXT record
2. Setting up DKIM for outbound email verification
3. Configuring email forwarding or MX records to route inbound mail to GoPimi

Each email has a purpose setting that controls where inbound emails are routed:

• ticket — inbound emails create or thread into tickets (structured support with status, priority, and SLA tracking)
• inbox (no user assigned) — inbound emails create or thread into shared conversations, visible to all workspace members
• inbox (with a user assigned) — inbound emails create or thread into personal conversations, visible only to the assigned user

4. Receive Your First Ticket

Send an email to the address you just configured. GoPimi's email pipeline will:

1. Receive the email via webhook
2. Create a new contact (or match an existing one) from the sender
3. Create a ticket with the email subject and body
4. Store any attachments
5. Track CC recipients

The ticket appears in your workspace dashboard. Reply from the dashboard and your response is sent as an email back to the customer.

5. Use the API

Every operation in GoPimi is available via the REST API. Generate a personal access token from your API Tokens page (in the user menu).

curl -H "Authorization: Bearer YOUR_TOKEN" \
  /api/v1/workspaces/WORKSPACE_ID/tickets

See the API Reference for all 157 endpoints with interactive examples.

6. Invite Your Team

Go to Members in your workspace sidebar. Invite team members by email — they'll receive an invitation link to join your workspace. Members can create tickets, respond to customers, and manage contacts. Only workspace owners can manage settings, SLA policies, and billing.

Next Steps

• Email Pipeline Guide — Deep dive into email routing, threading, and forwarding
• Webhooks Guide — Get notified when tickets, conversations, or contacts change
• Workspaces & Teams — Multi-workspace setup, roles, and quotas
• API Reference — Interactive documentation for all endpoints