Helpdesk for Dev Agencies

One account, isolated workspaces per client.

GoPimi gives dev agencies a single account with isolated workspaces per client, so one dashboard runs support for every client you serve — no per-client licensing, no juggling logins.

The Agency Problem

You manage support for multiple clients. Each needs their own email addresses, contacts, and ticket history. Sharing one inbox is messy — you can't keep ClientA's issues separate from ClientB's. Running separate helpdesk accounts per client is expensive and fragmented. You end up paying per-client licensing and logging in and out constantly.

GoPimi solves this with workspaces.

Workspace Per Client

GoPimi's multi-workspace model was built for this. Create a workspace for each client — complete isolation of tickets, conversations, contacts, email addresses, and tags. One dashboard to manage them all. One subscription. No per-client costs.

• Workspace A: ClientA's tickets, ClientA's email ([email protected]), ClientA's team members
• Workspace B: ClientB's tickets, ClientB's email ([email protected]), ClientB's team members
• Workspace C: ClientC's tickets, ClientC's email ([email protected]), ClientC's team members

Total isolation. No cross-contamination. No accidental visibility.

Client Email Domains

Each workspace gets its own email addresses. Use your client's domain ([email protected]) with custom domain verification. Emails flow into the right workspace automatically. Clients see their own branded support address.

• Add custom domain to workspace
• Verify DNS ownership (TXT record)
• Create workspace email: [email protected]
• Inbound emails automatically route to the correct workspace

Team Access Control

Invite team members to specific workspaces. Assign agents to client accounts. Members see only the workspaces they're invited to. Owners manage settings and billing centrally.

• Invite a team member to ClientA's workspace only
• Invite another team member to ClientB and ClientC
• Your senior agent manages all three clients — one dashboard
• Assign roles: Owner (full access) or Member (create/respond tickets, manage contacts)

Personal Inboxes for Individual Client Relationships

Beyond the shared inbox visible to all team members, agents can maintain personal inboxes — private conversations owned by and visible only to them. Useful when a specific agent is the designated point of contact for a client, keeping those communications separate from the team queue.

Resource Quotas

Plan tiers include different workspace limits:

• Lite: 1 workspace, 2 team members
• Pro: 2 workspaces, 5 members each
• Business: 3 workspaces, 20 members each

Need more workspaces or members? Resource limits can be adjusted per workspace via Filament admin panel — contact us for custom limits.

Get Started